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Our Company Policies

We keep our policies simple

Our Company Policies

We keep our policies simple

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Product Guarantee

Satisfaction Guaranteed

We guarantee that each item you purchase will be satisfactory upon receipt. If for any reason you are not completely satisfied with the quality and condition of the item, we will glady replace the product or refund your money.

Hammer Head Sales Sales Order Policy

Acceptance of Orders

Acceptance of any and all orders is subject to credit approval. Order quantities may be adjusted depending on actual quanities available and to reflect pack sizes and minimum quantities. Once your order has been processed you will receive an email confirmation. This email will contain your full order with quantities shipped and net prices. All accounts are due at the time the merchandise is delivered. If special terms are requested, Hammer Head Sales, LLC will make every effect to accommodate you. Accounts that do not pay as scheduled will be charged interest at the highest amount allowed by law. Hammer Head Sales does not require a minimum order. If we have anything that you need, we will gladly service your account.

Warranty Policy

Warranty of Products

The warranty of all products sold is provided by the manufacturer or the import company. Many items are warrantied for a lifetime against normal wear. Hydraulic tools, air tools, power tools and pneumatic tools are warrantied for 90 days, unless otherwise specified. Striking tool handles are not warrantied against over strikes or misuse. Hammer Head Sales offers no warranty other than that of each manufacturer or importer.

Product Substitutions


A manufacturer is listed for most products, and this is the primary source for this product. However, since Hammer Head Sales is primarily a distributor of imported tools, occasionally due to availability from importers, we will substitute a product using the same id number. Any substitution, and they are minimal, will be of equal or better quality and value and will be totally subject to the customer's approval.